Once the order is formalized, upon handing it over to the courier company, we upload the tracking code to your private panel (if you are a registered user on our website) and send you an email with the same information.
At the time of purchase confirmation, we offer you the possibility to provide a delivery address different from the billing address, as well as to inform us if it is a gift that you wish for us to wrap accordingly.
Collections with available stock have a delivery time within the Iberian Peninsula (Spain) of 48 business hours from the moment of purchase confirmation. Collections with available stock have a delivery time of 8 business days to the Balearic and Canary Islands from the moment of purchase confirmation. Collections with available stock have an international delivery time of 15 business days from the moment of purchase confirmation.
Except for exceptional cases, for any reason previously consulted and agreed upon with each customer, we dispatch our shipments using Envialia within the Spanish Peninsula and with FedEx internationally. Shipments to the Canary Islands and the Balearic Islands can also be carried out through Correos (Spanish Postal Mail).
Jewelry items not listed on the website or lacking stock at the time of purchase have a delivery time of five weeks (to be confirmed in each case with Customer Service (firstname.lastname@example.org and WhatsApp + 34 881 980 219) as this time could be reduced).
We dispatch orders from Monday to Thursday at 14:00. On Friday, Saturday, Sunday, eve of holidays, and holidays, we do not send orders to avoid packages lingering in courier warehouses.
We also offer a Click & Collect service available in A Coruña, Bergondo, Santiago de Compostela, and Vigo.
We deliver our jewelry throughout Spain and also ship internationally. Check our tariff grid to see rates for your country.
We cover shipping costs within the Spanish Peninsula for orders over €80.
Shipping costs for the Balearic and Canary Islands are €20, for the rest of Spain, it is €6.80. International shipping costs vary from €20 to €53, depending on each country. You can consult the price table* when processing the purchase. International shipments to countries outside the European Community may incur additional costs for the customer due to customs duties or fees. These charges are unrelated to Ardentia, therefore, they must be paid directly by the buyer to the transport company or the relevant authority.
Product returns will be handled as indicated in the Returns section of this website.
*Price table for shipments outside of Spain and Islands (updated to 07-11-2022):
Zones: E01: Andorra, Gibraltar, Portugal E02: Germany, Austria, Belgium, France, Italy, Luxembourg, Monaco, Netherlands, United Kingdom E03: Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Malta, Norway, Poland, Czech Republic, Romania, Sweden, Switzerland E04: Canada, United States E05: Bosnia, Puerto Rico, Serbia, Turkey E06: Argentina, Brazil, Chile, French Guiana, French Polynesia, Mexico